The NHS always tries to do its best for patients, but we recognise that things will not always go according to your expectations. If this happens and you have concerns, the best thing to do is to raise them with a member of staff at the time. Often, an explanation and reassurance can be provided straight away.

If, after this, you are still unhappy, you can make a complaint in a more formal way.

How Do I Complain?

Whenever you can, tell someone close to the cause of your concerns - a nurse, doctor or receptionist. Often they will be able to sort out your problem straight away.

Help and Support

If you would like support or simply want someone to discuss your concerns with, the Patient Advice and Liaison Service (PALS) from the relevant Trust is there to help you. PALS are dedicated and specially trained staff who are located in each Trust to help you sort out the problems you are experiencing.

PALS can be contacted at:

For concerns about treatment at Rotherham General Hospital:

Patient Services Department
Level D
Rotherham General Hospitals NHS Trust
Moorgate Road
Rotherham S60 2UD

Phone: 0800 953 1303
e-mail: PALS@rothgen.nhs.uk

For concerns about Community Health Services, GPs, Dentists, Pharmacists and Opticians:

The Health Advice Centre
Rotherham Primary Care Trust
The RAIN Building
Eastwood Lane
Rotherham S65 1EQ

Phone: 01709 302481
e-mail: health.enquiries@rotherhampct.nhs.uk

For concerns about Mental Health Services in Rotherham:

Patient Advice and Liaison Service
Doncaster and South Humberside NHS Trust (DASH)
St Catherine's House
Tickhill Road
Balby
Doncaster DN4 8QN

Phone: 01302 796813
e-mail: dean.eland@dsh.nhs.uk

For concerns about Yorkshire Ambulance Service:

Yorkshire Ambulance Service NHS Trust
Fairfield
Moorgate Road
Rotherham S60 2BQ

Phone: 01709 827826
e-mail: anne.dale@syas.nhs.uk

Formal Complaints

However, if you remain unhappy with the explanations provided or feel your concerns should be dealt with formally you can take your concerns through the NHS complaints procedure. Each Trust has experienced and dedicated staff who will investigate your complaint and provide you with a written response. They can be contacted at:

For complaints about treatment at Rotherham General Hospital:

Stephen Griffiths
Patient Services Department
Level D
Rotherham General Hospitals NHS Trust
Moorgate Road
Rotherham S60 2UD

Phone: 01709 304460
e-mail: stephen.griffiths@rothgen.nhs.uk

For complaints about Community Health Services, GPs, Dentists, Pharmacists and Opticians:

Stephanie Hopkins
Head of Patient Support Services
Rotherham Primary Care Trust
Oak House, Moorhead Way, Bramley, Rotherham, S66 1YY,

Phone: 01709 302108
e-mail: stephanie.hopkins@rotherhampct.nhs.uk

For complaints about Mental Health Services in Rotherham:

Elaine Pearce
Doncaster and South Humberside NHS Trust (DASH)
St Catherine's House
Tickhill Road
Balby
Doncaster DN4 8QN

Phone: 01302 796201
e-mail: elaine.pearce@dsh.nhs.uk

For complaints about Yorkshire Ambulance Service:

Anne Dale
Yorkshire Ambulance Service NHS Trust
Fairfield
Moorgate Road
Rotherham S60 2BQ

Phone: 01709 827826
e-mail: anne.dale@syas.nhs.uk

Help and Support When Making a Formal Complaint

Independent support throughout the NHS complaints process can be accessed through the Rotherham Independent Complaints Advocacy Service (ICAS), which is a free, confidential service. ICAS can be contacted on 0845 120 3734

Click the following links for the NHS in England Scotland  , Wales  and Northern Ireland .